Open to BA & delivery PMO roles, available mid-2026
01 / Profile

I turn complex problems into clear decisions.

I'm Noah. I find the real cause of a problem before anyone asks me to. At ANZ I did it across 45+ regulated client cases a day; at IBT I traced a drop in student outcomes to tutor ratios, not ability, and the fix moved top-grade attainment from 30% to 60%. I'm finishing a Master of Project Management at RMIT, I work in regulated banking, and I think in three languages. Business Analyst and delivery-focused PMO roles, Melbourne.

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NM
Business Analyst & Delivery PMO
Noah McGill
Sector /Banking & Finance
Based /Melbourne, AU
Education /MPM, RMIT '26
Languages /EN · ES · DE
45+
Client cases / day
Peak 60
50%
Throughput gain
vs 30-case benchmark
2×
Top grade-band lift
30% to 60%
3
Languages: EN · ES · DE

Find the real variable, then make it clear.

02 / Capabilities

Not a tag cloud, three things I do deeply.

My work sits where ambiguity is highest: taking a vague problem, finding the real cause in the data, and turning it into something a team can act on.

Analysis & requirements

Eliciting what's actually needed, tracing problems to their root cause, and writing it down so the right thing gets built once.

  • Requirements elicitation
  • Root cause analysis
  • User story writing

Data & insight

Turning raw operational and outcome data into the clear story that tells leaders what to do next, and why.

  • Excel, Power BI & SQL
  • Insight development
  • Stakeholder-ready reporting

Stakeholders & delivery

Mapping how work really flows, engaging diverse stakeholders across three languages, and keeping documentation audit-ready.

  • Process mapping & documentation
  • Stakeholder engagement
  • Agile · Waterfall · PRINCE2
Analysis & tooling
Microsoft Excel Power BI SQL Confluence SharePoint Microsoft 365
Methodologies
Agile Waterfall PRINCE2
03 / Experience

Where I've made the numbers move.

May 2025 – Feb 2026 ANZ / Melbourne

Small Business Consultant

Resolving complex client cases in a regulated banking environment, against rising KPI targets.

  • Managed 45+ client cases daily (peaking at 60), a ~50% increase on the initial 30-case benchmark after targets rose four months in.
  • Built a working reference set of policy and process notes that cut per-case handling time and sharpened call targeting, the main driver behind the higher throughput.
  • Held one of the lowest case-escalation rates on the team, independently resolving complex policy scenarios while sustaining accuracy as volume rose.
  • Engaged cross-functional stakeholders on compliant resolutions and produced audit-ready documentation of resolution workflows.
SECTOR /Banking Process improvement Compliance
Mar 2024 – Dec 2024 IBT Education / Remote

Academic Program Coordinator

Owning student-outcome analysis and turning it into program-level recommendations.

  • Analysed outcome data across 50+ subjects and traced underperformance to tutor-to-student ratios rather than student ability. Unprompted, I recommended tutor reallocation and material refreshes for the three weakest subjects.
  • After implementation, top grade-band attainment in the targeted subjects rose from ~30% to ~60%, and the work prompted a recurring program-wide data-review process.
  • Produced structured reports and stakeholder-ready summaries translating cohort trends into clear recommendations for management.
FOCUS /Data analysis Reporting Insight
Jan 2022 – Mar 2024 IBT Education / Sydney

Private Tutor (IB)

Tailored instruction to measurable outcomes across five IB subjects, with feedback loops kept tight with students and parents.

2024 – Jun 2026 RMIT · University of Sydney Education

Education

MPM, RMIT (June 2026): GPA 3.2, High Distinctions in Project Risk, Leadership, Procurement & Ethics, and Research Design & Methods. BA International Business & Germanic Studies, University of Sydney.

DEGREE /MPM RMIT USyd
04 / Selected work

The work behind the numbers.

CASE / 01

Finding the real variable

Context

As Academic Program Coordinator at IBT, I owned student-outcome analysis across 50+ subjects.

What I did

No one asked me to dig in, but a pattern in the outcome data bothered me. I traced underperformance in the three weakest subjects to tutor-to-student ratios rather than student ability, and recommended tutor reallocation plus material refreshes.

Result

Top grade-band attainment in those subjects rose from ~30% to ~60%, and the one-off analysis became a recurring program-wide data-review process.

Why it matters

It's how I work everywhere: ask why before deciding what to do, and let the data point to the real lever.

More write-ups in progress.

05 / A bit about me

The person behind the analysis.

I came to analysis from an unusual direction. At 18 I flew to Bariloche, Argentina to train for an Austrian Level 2 ski instructor qualification, then spent four months teaching and living in Niseko, Japan. It was the best year of my life, and three weeks after I got home to start university, Australia went into full Covid lockdown. The whiplash taught me something I've leaned on ever since: I'm at my best when I'm stepping into something unfamiliar and giving it structure. I find that genuinely satisfying.

That's also why I love languages. I think the fastest way to understand a place is to try to speak its language, even badly, and actually talk to people. It changes how you see your own place in the world and what you think you're capable of. English and Spanish are native, German is professional.

Moving from Sydney to Melbourne for my master's was deliberate. I wanted out of my comfort zone, so I put the full weight of adult life on myself at once: bills, budgeting, a household, the job search. It was hard and I learned things I didn't know I needed to. It made me more honest, clearer, and steadier.

Operating principle

Look first, act second.

My instinct is to ask why something's happening before deciding what to do about it. At IBT I wasn't asked to dig into the outcome data, but the pattern bothered me, so I traced it, and the answer turned out to be tutor ratios, not the students. That habit is the through-line in everything I do.

It's the same instinct that takes me to new places and makes me want to build things: find the shape of something unfamiliar, then give it structure.

Since I was two

Skiing is the through-line.

Skiing has been my favourite thing in the world since I was two. It took me to Argentina and Japan and taught me most of what I know about backing myself in unfamiliar places: four months instructing in Niseko, off the back of an Austrian Level 2 (SIA Antwärter) certification.

Quietly proud of

30% to 60%

The jump in top-grade attainment after my analysis reshaped how three subjects were tutored. Numbers moving because of a question I asked is the best feeling in the job.

/ Languages
EnglishNative
SpanishNative
GermanProfessional

The fastest way to understand a place is to speak its language, even badly. It's also a genuine edge for organisations with Spanish or European parent companies.

For the record

I'm a Sydney surfer marooned in central Melbourne, which is its own kind of character-building.

What I'm after

A team that teaches

I'm looking for a Business Analyst or delivery PMO role with a lively team and real learning, somewhere the bar is high and feedback is honest.

A pattern in how I work

When something I want doesn't exist or isn't good enough, I build it.

BUILD / 01

A custom retro arcade machine

After high school I wanted a custom retro arcade machine. The ones on the market were unaffordable and didn't match what I had in my head, so I built my own. I found blueprints, cut and assembled the cabinet with my grandpa, painted and finished it, then set up a Raspberry Pi, programmed it, wired the buttons and speakers, and tested the games. Still one of my favourite projects.

BUILD / 02

This website

Built from scratch with Claude.

BUILD / 03

The ANZ policy reference set

A self-built reference set of policy and process notes that cut per-case handling time across the team.

06 / Contact

Let's talk.

Hiring, looking to connect, or happy to refer me on, all welcome. The fastest way to reach me is below.

Email me LinkedIn

Melbourne, VIC