I turn complex problems into clear decisions.

Small Business Consultant

Resolving complex client cases in a regulated banking environment, against rising KPI targets.

• Managed 45+ client cases daily (peaking at 60), a ~50% increase on the initial 30-case benchmark after targets rose four months in.
• Built a working reference set of policy and process notes that cut per-case handling time and sharpened call targeting, the main driver behind the higher throughput.
• Held one of the lowest case-escalation rates on the team, independently resolving complex policy scenarios while sustaining accuracy as volume rose.
• Engaged cross-functional stakeholders on compliant resolutions and produced audit-ready documentation of resolution workflows.

Academic Program Coordinator

Owning student-outcome analysis and turning it into program-level recommendations.

• Analysed outcome data across 50+ subjects and traced underperformance to tutor-to-student ratios rather than student ability. Unprompted, I recommended tutor reallocation and material refreshes for the three weakest subjects.
• After implementation, top grade-band attainment in the targeted subjects rose from ~30% to ~60%, and the work prompted a recurring program-wide data-review process.
• Produced structured reports and stakeholder-ready summaries translating cohort trends into clear recommendations for management.

Private Tutor (IB)

Tailored instruction to measurable outcomes across five IB subjects, with feedback loops kept tight with students and parents.

Education

MPM, RMIT (June 2026): GPA 3.2, High Distinctions in Project Risk, Leadership, Procurement & Ethics, and Research Design & Methods. BA International Business & Germanic Studies, University of Sydney.